Terms and Conditions

Welcome to Vitaneo!
By accessing or making a purchase on our website myvitaneo.de, you agree to comply with and be bound by the following terms and conditions.
Please read them carefully before using our website or placing an order.

1. General Information

This website is operated by Vitaneo GmbH, based in Berlin, Germany.
Throughout the site, the terms “we”, “us” and “our” refer to Vitaneo.

By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service — including all additional terms, conditions, and policies referenced herein or available by hyperlink.

2. Use of Our Website

By using our website, you agree:

  • To be at least 18 years old, or accessing under the supervision of a parent/guardian.

  • To provide accurate and up-to-date information when placing an order.

  • Not to use our site for any illegal or unauthorized purpose.

Any violation of these terms may result in termination of your access to our services.

3. Product Information

We make every effort to ensure that all product details, descriptions, and images on our website are accurate.
However, minor variations in color or packaging may occur due to screen settings or supplier updates.

Vitaneo reserves the right to modify or discontinue any product at any time without prior notice.

4. Prices and Payments

All prices are displayed in your selected currency (EUR/USD/CAD).
We reserve the right to change prices without notice, but confirmed orders will not be affected.

We accept secure payments through major payment providers (Shopify Payments, PayPal, or Credit/Debit Card).
By submitting your payment, you confirm that you are authorized to use the selected payment method.

5. Shipping & Delivery

Please refer to our Shipping Policy page for complete details.
Delivery times are estimates and may vary due to external factors (e.g., customs delays, local courier service, or public holidays).

6. Returns & Refunds

If you’re not fully satisfied with your purchase, you may return it within 30 days of delivery, provided the item is unopened and in original condition.
For more details, see our Returns & Cancellation Policy.

7. Subscription Terms

By subscribing to Vitaneo’s recurring delivery plan, you agree to recurring charges according to your selected frequency (e.g., monthly, bi-monthly).

You may cancel your subscription anytime by logging into your account or contacting our support team.
No hidden fees, no penalties — your health, your control.

8. Limitation of Liability

Vitaneo products are not intended to diagnose, treat, cure, or prevent any disease.
Results may vary depending on individual lifestyle and health conditions.

To the fullest extent permitted by law, Vitaneo and its affiliates shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from your use of our products or website.

  • Any allergic reaction, misuse, or medical interaction resulting from the use of our products.

Always consult your healthcare provider before starting any new dietary supplement.

9. Intellectual Property

All content on this website — including logos, images, product designs, graphics, text, and code — is the property of Vitaneo GmbH or its licensors.
You may not copy, reproduce, distribute, or modify any content without written permission.

10. Privacy Policy

Your privacy is important to us.
All personal data collected during your purchase is processed in accordance with our Privacy Policy.
We never share or sell your information to third parties for marketing purposes.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Germany, without regard to conflict of law principles.
For international orders, EU consumer protection standards apply where relevant.

12. Changes to Terms

We reserve the right to update, modify, or replace any part of these Terms and Conditions at any time.
Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

By continuing to use our website after any changes, you agree to the revised terms.