Privacy Policy
At Vitaneo, we take your privacy seriously.
This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website myvitaneo.de or purchase our products.
By using our website, you agree to the terms outlined below.
1. Who We Are
This website is operated by Vitaneo GmbH, based in Berlin, Germany.
If you have any questions regarding this Privacy Policy, please contact us:
📧 Email: support@vitaneo.de
📍 Address: Vitaneo GmbH, Berlin, Germany
2. Information We Collect
When you visit or make a purchase on our website, we may collect the following information:
A. Personal Information
Name
Email address
Billing and shipping address
Phone number (optional)
Payment details (processed securely through Shopify Payments, PayPal, or Stripe)
B. Non-Personal Data
Browser type and version
Device and operating system
IP address
Website usage data (pages viewed, clicks, etc.)
This information helps us provide a safe, personalized, and efficient shopping experience.
3. How We Use Your Information
We use your personal information to:
Process and fulfill your orders
Send order confirmations, invoices, and shipping updates
Respond to your inquiries and provide customer support
Improve our website, products, and services
Send promotional emails (only if you opt-in)
Comply with legal and tax obligations
We never sell, rent, or trade your personal data to third parties.
4. Legal Basis for Processing (GDPR Compliance)
For customers within the European Union, we process your data under the following legal bases:
Contractual necessity: To process and deliver your order
Consent: For marketing communications and cookies
Legitimate interest: To improve services and prevent fraud
Legal obligation: For tax and accounting purposes
5. Data Storage & Security
We store your data securely on Shopify’s protected servers, which comply with international security standards (PCI-DSS).
All personal and payment data is encrypted using SSL (Secure Socket Layer) technology.
We regularly review our data collection, storage, and processing practices to prevent unauthorized access, alteration, or loss of data.
6. Sharing Your Information
We may share limited information with trusted service providers only when necessary to complete your order, such as:
Shopify – eCommerce platform hosting our store
Payment processors – PayPal, Stripe, Shopify Payments
Shipping partners – DHL, UPS, FedEx (for delivery)
Each of these third parties is obligated to protect your data and use it only for the specific purpose of fulfilling your order.
7. Cookies & Analytics
We use cookies to enhance your browsing experience and analyze website performance.
Cookies help us:
Remember your preferences (e.g., language, currency)
Keep your cart active between visits
Improve product recommendations
We also use:
Google Analytics (GA4) – to analyze website traffic
Meta Pixel (Facebook Pixel) – to measure advertising performance
You can manage or disable cookies anytime in your browser settings.
8. Email Marketing (Optional Consent)
If you subscribe to our newsletter, we’ll send you occasional updates about new products, health tips, and exclusive discounts.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly.
We respect your inbox — no spam, ever.
9. Your Data Protection Rights
Under GDPR (EU customers) and CCPA (US customers), you have the right to:
Request a copy of your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing
Object to data processing under certain conditions
To exercise these rights, email us at support@vitaneo.de.
We will respond to all requests within 30 days.
10. Data Retention
We keep your data only for as long as necessary to:
Complete your transactions
Comply with tax and legal obligations
Resolve disputes or enforce agreements
After that, your personal data is securely deleted or anonymized.
11. Third-Party Links
Our website may contain links to external sites (such as blogs or social media).
Vitaneo is not responsible for the privacy practices or content of these third-party websites.
12. Children’s Privacy
Vitaneo does not knowingly collect personal data from anyone under 16 years of age.
If you believe your child has provided us with personal information, please contact us immediately for removal.
13. Updates to This Policy
We may update this Privacy Policy periodically to reflect new features, laws, or regulations.
All updates will be posted on this page with a revised “Last Updated” date.
Please review this policy regularly to stay informed about how we protect your data.